Embassy Suites Mandalay Beach - Hotel & Resort - Oxnard

They went out their way to find us accommodation on the first night of our stay; we booked 3 nights and for some reason the booking wasn't received by the hotel?

It's becoming "tired" - by that I mean It's needs a face lift and the external maintenance is lacking.

Balcony, ocean view. Helped transfer our bags to the car when checking out.

Room phone was not working and was not repaired when reception was informed. Lots of tar on feet by walking on beach.

The resort is located in a beautiful place. The pool, spas and restaurant are beautiful and kept in excellent condition. The food was good. Most of the staff was very helpful and friendly.

The room smelled musty and was very dusty. An item from a previous guest was in plain sight - pepper spray. The hallway carpet to the room was dirty and smelled of urine. When the desk staff were approached, they blamed third party websites for our disappointment. Said there was nothing they could do to make our stay better. "But, remember, you have a Kuerig(with not enough pods) and free snacks from the vending machine(which was empty)."

Bathroom toilets were not cleaned. Had period stains from the previous guest. Air conditioner had to get repaired in our room. Toilets got clogged. Just very poor maintain E For the price you pay for the room. Wifi was also horrible and it's included as a Hilton member, no value in that. The happy hour was weak! They didn't have mixers and drinks seemed to be all juice. Very disappointed in this visit and we stay regular at Embassy suites.

We had a decent view of the ocean and the room was quiet.

The room was DIRTY. There were hairs on the pillows and the bathroom was...yuck. Cleaning staff needs to step it up! The air conditioning unit leaked-right on the counter so you couldn't put any food items there. Room was very dark and if we opened the curtain to let in a little light the room next to us could see right in to the bedroom. The front desk didn't want to be there. When checking in we inquired about wifi and was told that it was 9.99. She neglected to inform us that if we signed up for Hilton rewards it would be free. (btw-signing up for hilton rewards was free) Don't go out of your way to help.

Love the big comfy rooms and the free breakfast and co Lusail receptions every day. The grounds are beautiful with pins and waterfalls everywhere. One of the coolest things is that one of the waterfalls goes down into the underground parking garage.

The on-site restaurant was a bit overpriced and had very few options. Also, or room ended up with a leak in the ceiling, which definitely put a damper on our trip. Fortunately it was the last day, so it did not ruin the whole trip. Also the in-room refrigerator did not work properly and half of the food we brought with us had to be thrown out.

Bed and towels

Shower moldy, Internet awful, was promised a room with ocean view and paid for room with ocean view by booking but was not given a room with ocean view- as a result we will never use booking again and will tell everyone NOT to use booking. Plus we will not be back to the Mandalay bay either

Happy hour, breakfast buffet, friendly and helpful employees (except for the front desk employees).

I called the front desk asked for an extra complimentary lotion waited for hours lotion never came. Front desk employees should be trained how to deal with guests. They seemed to be unhappy to work in that place.

We enjoyed the reception hour, bike rides along the beach, and all the staff were friendly. The free breakfast was ok, until we tried the omelettes made to order! FANTASTIC worth the wait! The beds were very comfortable, clean rooms, but noisy, we could hear the people above us everyone they walked.

This was our first time at this resort..Beach Resort in June. We reserved a room with ocean view. We called to clarify and they had us in a room with a "view of the hall!" Seriously! So I don't know if this was an issue with Bookings.com or the resort. Very upset, but the resort was kind and upgraded us to a Garden view, since there were no Ocean view rooms available. Then when we went to check out there were 2 different charges on our card, we are still waiting to be reimbursed the over charge. Oh, my husband had to level the fridge in the room for the door to stay closed, the remote in the bedroom didn't work. We were looking for a "beach" experience. If you just want to look, hear and smell the ocean, you will like this resort. If you are wanting to lay on the beach, swim in the ocean, and enjoy the beach, this might not be the place for you. This is very cold, and windy, not enjoyable to be on the beach. Once there we learned that the location of this resort is similar to San Francisco in relation to how far out it is..meaning the water is cold like northern California, so if you want nice sunny beach with warm water, pick a place in southern California known for warm nice beaches. We spent more time at the pool, and one of our 5 days we actually drive to Ventura beach which was a little warmer. So the location of this resort is ok if you don't care about swimming in the ocean and spending time on the beach. Not that I'm against a family resort, but it was my husband and I wanting to get away. Don't remember reading anywhere about a high emphasis toward family resort,but it is. Anyway it is a great place to take the whole family, kids of all ages. The hot tub was more like the kiddie pool, only one of the 2 hot tubs were up and running. There is absolutely NO night life after 10pm. Honestly no night life at all unless your wanting to sit and drink, or watch the Lego movie pool side on Friday night, the kids enjoyed it.

LOVED the resort itself, beautiful landscape. Room was a little old, but very clean.

HORRIBLE STAFF! Literally had such a bad experience with the staff. The ladies at the front were rude and very slow to check us in, or provide us with any info when we asked for it. The bar closes at 10pm (we didn't know that) We walked downstairs to grab a drink and a rude waitress shut the door in our face and told us if we'd like a drink to call ourselves a cab. WOW! I complained to management and they didn't do anything about it. Just such a terrible experience because of the lack of customer service.

Beautiful view... easy to upgrade your room. Very friendly staff. The major plus was free drinks from 5:30-7:30. I love Oxnard!

I didn't like the pillows in the hotel rooms. Also the food at the hotel was horrible... breakfast is free and it was bad, but we also had dinner and the menu was very limited, portions were small, and the food was bland.

Pacific Ocean frontage, although a long stretch of sand away. Lovely sunsets. Gratis drinks and nibbles by the pool of an evening very pleasant. Included breakfast appreciated. Easy drive after flying into LA, if you want to leave that city fast and head up the coast.

Paid wifi

Wish we'd had an ocean view but know you were booked. Beautiful location. Great breakfast.

No screen on window or sliding door. Needed a little more security to have these open.

It waws my grandaughter's 5th birthday. I booked a king suite so I could take her and my daughter on a "girly getaway". Everything from the glorious grounds to the friendly and helpful staff. We were able to check in early and check out a bit late.The pool was lovely and the perfect temperature. We had never seen such a large and secluded hot tub. I cannot imagine anyone who wouldn't be delighted to stay she!

Not a thing!

Beachfront location. Friendly helpful staff. Spacious comfortable apartment. Complementary evening cocktails and snacks. Good breakfast with freshly cooked options.

Pool ambience spoiled by piped music blaring out from poolside speakers. Don't they understand that most people nowadays bring their own portable, personal choice of music which they don't have to inflict on everybody else? High daily charge for Wifi and parking. Frequent excessive noise from industrial-scale cleaning and gardening machinery, especially a huge noisy vacuum cleaner used to tidy the external pathways and pool area.